Privacy Policy

Last updated: 31 July 2026

This Privacy Policy describes how Sedosa Limited (company number 17290618, registered office 7 Savoy Court, London WC2R 0EX) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from us or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Personal Information We Collect or Process

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

• Basic contact details including your name, address, phone number, and email address.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
• Enquiry information including your wedding or event date, venue, approximate guest numbers, and anything you choose to tell us about your plans when you email us with an enquiry.
• Photographs of your event featuring our products, where you choose to share them with us.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

Our Lawful Bases for Processing

We only process your personal information where we have a lawful basis to do so:

• Steps prior to entering a contract — responding to your enquiry, discussing your requirements and preparing quotes.
• Performance of a contract — designing, producing and delivering your order and handling payment.
• Legal obligation — retaining accounting and tax records, and making customs declarations.
• Legitimate interests — running and improving our business, keeping records of enquiries, and preventing fraud. We balance these interests against your rights and freedoms.
• Consent — sending you marketing where you have opted in, and using photographs of your event in our marketing. You can withdraw your consent at any time.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences, to send notifications to you about your order, to arrange for shipping, and to handle any queries about your order. This may include using your personal information to better tailor and improve the Services.
• Marketing. Where you have signed up to hear from us, we send occasional emails about our work. Every email includes an unsubscribe link. We do not serve online advertising and we do not use your information to target advertisements.
• Security and Fraud Prevention. We use your personal information to keep our business and your order secure, and to detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Photographs

With your permission, we may feature photographs of your event on our website and social media. We will always ask first, and you can ask us to stop using them at any time.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, customer support, cloud storage, fulfilment and shipping).
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Cookies and Tracking

Our website does not use cookies, analytics or tracking technologies. We load fonts from Google Fonts, which means Google receives your IP address when the page loads.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We keep enquiries that do not lead to an order for twelve months. Where you place an order, we keep the records for six years from the end of the financial year in which the order was completed, as required for tax purposes. Photographs used with your consent are kept until you withdraw that consent.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights by contacting us using the contact details provided below. We will respond to your request within one month, as required by UK data protection law. We may need to verify your identity before we can process your request.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office, the UK supervisory authority, at ico.org.uk or on 0303 123 1113. We would welcome the chance to resolve your concern first. If you are in the European Economic Area, you may instead complain to your local supervisory authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@sedosa.co.uk. For the purpose of applicable data protection laws, we are the data controller of your personal information.